How do I make a claim?

If something happens to you or your property that is covered by your policy, submit your claim with all supporting information and documents to us. We will assist you accordingly. You should also cooperate fully with the adjusters or investigators appointed by the insurance company to assess your claim.

Motor Insurance Claim

Don’t panic!
We’re here for you.

Immediately call our 24-hour Motor Assist Hotline provided. Claim assistants will arrange for a panel tow truck to assist you and to tow your vehicle to the nearest panel workshop of your policy, if necessary.

 Note down these important details.

  • Registration number of all vehicles involved in the accident.
  • Name of insurers (insurance company).
  • Name and address of witnesses, if any.

Take photos/videos, jot down, or sketch:

  • Scene of accident.
  • The extent of damage and/or injuries of parties involved.
Dos & Don’ts.
Your next steps.

Do not admit liability or offer any settlement.
You must lodge a police report within 24 hours of the accident.
You must notify us immediately upon making the police report even if you do not intend to make a claim in order to protect yourselves for any liability that may arise out of the accident. Complete the claim/notification form below and submit together with copy of the following documents:

  • Police report
  • Policy/cover note
  • Vehicle registration card
  • Policy owner’s identity card and driving license
  • Driver’s identity card and driving license
Any correspondence that you received from third party.

We must be notified in writing or by phone within 7 days from the date of accident. Failure to do so will constitute a breach of policy condition and will entitle the insurers to repudiate all liabilities that may arise out of the accident or recovery of any monies paid as a result.
Information needed upon notification:

  • Particulars of vehicle involved
  • Date of accident
  • Brief description of circumstances of the accident

Travel Insurance Claim

Remember to let us know!

Kindly notify us in writing or by phone immediately with regards to the loss/accident. Failure to do so will constitute a breach of policy condition and will entitle the insurers to repudiate all liabilities that may arise out of the accident or recovery of any monies paid as a result.

 Information needed upon notification:

  • Insured Name
  • Policy Number
  • Date of loss/accident
  • Estimated Claim Amount
  • Brief description of circumstances of the loss/accident
  • Particulars of person to contact (Name & Contact Number)
A Checklist!

Retain all travelling documents such as boarding pass and related documents.
Loss/delay reports from the airport servicing crew if you encounter any loss baggage, baggage delay, travel delay and etc.
Lodge a police report and purchase the report if you encounter any theft incident while you are travelling.
Retain your medical bills if you were to seek medical treatment while you are travelling.

Others

Remember to let us know!.

Kindly notify us in writing or by phone immediately with regards to the loss/accident. Failure to do so will constitute a breach of policy condition and will entitle the Insurers to repudiate all liabilities that may arise out of the accident or recovery of any monies paid as a result.

 Information needed upon notification:

  • Insured Name
  • Policy Number
  • Date of loss/accident
  • Estimated Claim Amount
  • Brief description of circumstances of the loss/accident
  • Particulars of person to contact (Name & Contact Number)

Important Notes!

It is the duty of the Insured to disclose fully all material facts.

Immediate notice shall be given to us any occurrence likely to give rise to a claim under this Policy within thirty (30) days of any occurrence likely to give rise to a claim under the Policy; a detailed statement in writing describing the occurrence shall be delivered.

It is a condition precedent to any liability of us under this Policy that the Insured shall at his own expenses furnish to us such certificate, information and/or evidence from time to time reasonably required in the form and of nature described by Texchem Risk.